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Questions about your order, the alarm, or how to get started? Send us a message and a real person replies by email.
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Quick answers
Where is my order?
Your tracking link is in the shipping email. No email? Check spam, then send us your order number below.
How do I return it?
Message us within 30 nights of delivery with your order number, even if the alarm has been used. We refund the kit price in full.
It is not waking my child. What should I try?
Switch on vibration and sound together and help them wake for the first nights. Tell us what is happening and we will help you set it up.
How do I clean and charge it?
The alarm is IP68 waterproof: wipe it or rinse it. Charge it on the magnetic charger during the day. A full charge takes 40 to 60 minutes.
What if they start wetting again later?
It happens, and it is normal. NICE guidance says you can restart the alarm straight away, so keep the kit.
How does delivery work?
Free tracked UK delivery on every kit. You get a tracking link by email as soon as it ships.
When should we see a GP instead?
If your child wets during the day, has pain when weeing, is very thirsty, or starts wetting after being dry for 6 months or more, see your GP first.
Start the weeks that end the wet sheets.
Wireless alarm, silent wristband, free journal. 30 nights to see it working.
- Free tracked UK delivery
- 30-night money-back promise
- Secure encrypted checkout